Frequently Asked Questions (FAQ’s)
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FAQ’s
Home > FAQ’s

Cleaning Services (FAQ’s)
What area do you service?
We service Fort Wayne and all surrounding areas. This includes Aboite, Roanoke, New Haven, Huntertown, Leo and others
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How does Hoosier Maids work?
Hoosier Maids is one of the leading providers of home cleaning in the Fort Wayne area. It’s the simplest and best way to schedule a professional home cleaning.
Book your service in 3 easy steps:
– Select the number of bedrooms and bathrooms in your home.
– Select the available date/time that works best for you.
– A vetted professional will show up and preform a great service for you.
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My cleaner did a great job and I would like to show my appreciation. Can you tell me more about tipping?
A tip is always appreciated and it goes directly to the cleaner. We are determined to make sure tipping does not affect work, so we allow for positive reviews to make cleaners eligible for bonuses. We are eager to hear any feedback you may have about the cleaners. Please feel free to email, call or text 260-440-8695 if you have any concerns about tipping and how it works.
An example for a tip is usually a flat amount of 5$-20$.
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Do you offer incentive for referrals?
You bet! If you refer a friend (or stranger!) or family member (and if that person books), you will receive a $25 coupon for your next service. Just make sure your referral mentions you at the time of booking.
I am on a recurring service, and my cleaner is getting done faster than usual.
You are welcome to leave your Cleaner an “If there is extra time” list on the kitchen counter. Although we can’t guarantee that your Cleaner will have the time to get to the extra items on the list.
Please keep in mind (see above) that we do bill in 15 minute increments. If there is something that you would like for us to consistently do on your service, please message us and we will update your file going forward.
Green Cleaning, A Hoosier Maid Specialty!
Green cleaning involves using natural and organic products to promote a better environment and a healthier home. Green cleaning solutions don’t contain harsh chemicals and breakdown easily with water.
While most green cleaning products cannot remove all harmful forms of bacteria, Hoosier Maids strives to use the most appropriate methods for each service. In order to protect the environment, we utilize microfiber cloths and pads during our services, rather than paper. Not only is this practice better for the environment, microfiber picks up 99% of bacteria while cotton-based mops only pick up 30%.
If you have a specific cleaner you would prefer us to use, we would be happy to use it. We strive to be as transparent as possible and are happy to answer any questions you have regarding our eco-friendly practices.
We use Dr Bronner’s and Method brand names.
Check out our green cleaning page for more info.
Will I have the same cleaner ever time?
It is our goal to give you a consistent outstanding service every time. We do try and send the same cleaners to the same location as much as possible. If you have a new cleaner on the job, rest assured they are screened, been through the training program and have at least 1 year cleaning experience.
Feel free to request the same maid or different ones. Our customer service is eager to hear all feedback. And all feedback is private.
I have a pet. Is this okay?
Yes! We love pets. We use many green cleaning products and always look out for our furry friends. If you are worried about a puppy or baby we are happy to use what you feel comfortable with.
We may ask that you put the animal outside or in a bedroom while we clean. Clean time isn’t play time 🙂
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Are you guys really LOCAL?
Absolutely! We are 100% locally owned and operated. And when we say “100% local” this means that we’re NOT franchised and that our revenue stays here in the Fort Wayne area.
Hoosier Maids was started right here in Fort Wayne and is locally-owned (by people that actually live in Fort Wayne!). We are licensed, insured, and bonded – for your protection and for the protection of our Cleaners and company. All of our people are employees, not independent contractors so we can monitor the quality of service to the best possible detail*
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What are your new policies since COVID?
– Our Cleaners wear disposable gloves
– Our Cleaners wear KN95 masks
– Our Cleaners are provided with hand-sanitizer and wash their hands regularly.
– Our Cleaners use clean and sanitized cloths and mop heads for every home.
– Our Equipment is sanitized after each home.
– Our Cleaners will practice social distance.
– Our Cleaners take their temperature each morning to make sure they are not feeling any signs of illness; if they are feeling sick at all, they will stay at home and may choose to use their Sick Pay if they desire.
Please inform us via phone and email prior to your service if you (or someone in your household) has been experiencing any flu or cold like symptoms, or has been exposed to COVID-19, or has tested positive for COVID-19. If you or your household member have/or are suspected to have COVID-19, if more than 24hrs notice is given, no cancel fee will be charged.
Please have a general plan of how you (and your household) will maintain 6ft social distancing during the cleaning (ie: something like – you will leave or stay in one room during cleaning). This is so we can all rest assured that we will all be practicing social distancing during the cleaning. If you have small children, please also keep them distanced from our Cleaners.